Store Policy

Returns & Refund Policy

 

No Refunds | 7-Day Warranty | Hassle-Free Exchanges


We prioritize quality and transparency. Here’s what you need to know:

No Refunds

  • We do not issue refunds under any circumstances.
  • Resolution options :
    • Replacement of faulty items within 7 days of delivery.
    • Store voucher for the product value (valid for any future purchase).

7-Day Warranty

  • Applies to:
    • Faulty/damaged items.
    • Products not matching their description.

  • Timeframe : Claims must be reported within 7 days of delivery.
  • Non-electronic items : Notify within 7 days .
  • Electronic components : Report issues within 48 hours of delivery.

Return Conditions

  • Product must be in original condition (unused, original packing, with tags).
  • Returns accepted only for:
    • Faulty/damaged items.
    • Product mismatches (e.g., wrong item received).

  • No returns for change of mind, non-faulty claims, or expired warranty.

Exclusions

  • Imported products : Only checked warranty applies; no post-check claims.
  • Branded electronics : Follow manufacturer warranties (6 months/1 year).

Return Process

  1. Contact us via:
    • 📧 Email: rihmcoder@gmil.com
    • 📱 WhatsApp: +92 3441221927
    • 💬 Instagram/Facebook DM

  2. Provide:
    • Order details.
    • Clear reason for return (e.g., “Faulty clip” or “Damaged packaging”).

  3. Return shipping paid by customer (use any courier service).

Important Notes

  • Non-faulty claims : Return shipping charges billed to customer.
  • Inspection : Claims reviewed within 24–48 hours of receipt.

Shipping Policy

  • Processing : Orders dispatched within 24 hours .
  • Delivery : Shipped via PostEx or TCS Courier (Pakistan-wide).
  • Transit Time : 2–4 business days.
  • Insurance : All parcels are insured for damage/loss.

Contact Us

Need help? Reach out for quick support:
📧 Email : rihamcoder@gmail.com
📱 WhatsApp : +923441221927
📍 Social Media : @EvelynFlux (Instagram/Facebook)